Guidelines for staff in leadership positions
The guidelines for staff in leadership positions of Leibniz University Hannover raise awareness of the importance of good leadership for success in the workplace and support staff in leadership positions in their roles.
Principles of service-orientation
The administrative departments of the university have agreed on principles of service orientation, in particular appreciative communication, transparent actions as well as qualified and solution-oriented advisory services.
Administrative benchmarking
Since 2005, Leibniz University Hannover is involved in benchmarking in the context of construction and buildings management of universities in Lower Saxony. The goal is to conduct a comparative analysis of current resources and the level of performance of individual universities in order to implement approaches for possible improvement with regard to effectiveness and efficiency. Data of the 17 involved universities is updated every two years and discussed in workshops on a yearly basis.
Process analysis and optimisation
The internal Organisational Development department provides subject-related and methodical support in the context of initiating, analysing and optimising processes. This includes planning and hosting workshops, conducting interviews as well as documenting results.
Process optimisation focuses on supporting university goals in the best possible way, such as excellent research and teaching, ideal study conditions as well as increased internationalisation and digitalisation. Moreover, sustainability and accessibility are particularly important. Through cooperation between administrative and academic departments, processes are continuously enhanced in the interest of service orientation.
For general queries, comments or input addressing administrative departments of Leibniz University Hannover, please use the central service email address serviceoptimierung@zuv.uni-hannover.de . The Organisational Development department welcomes suggestions in order to discuss possible implementation options in cooperation with the service facilities.
In addition to answering queries, input provided via the service email address is analysed systematically every year for the purpose of quality assurance and the improvement of administrative services.
